Contents
- Trust vision, mission and purpose
- MPFT Digital mission and purpose
- TRUST - Our digital offer
- Digital Principles
The MPFT Strategic Aims, our MPFT Digital Vision, Mission and Purpose, TRUST – our digital offer and our digital principles will all serve as golden threads for the MPFT Digital Strategy and transformation plans articulated within this document.
Trust vision, mission and purpose
All approved plans will be in alignment with the vision, mission and purpose of the organisation.
Together we are making life better for our communities
- Making everyone matter
- To empower and engage our workforce
- To be an effective partner
- High quality services
- Improving health & wellbeing
- Partnership working
- Enhancing service provision
- A fantastic place to work
- Innovative use of resources
- People
- Empowerment
- Partnership
- Respectful
- Honest and trustworthy
- Caring and compassionate
- Listen and engage
- Lead by example
MPFT Digital mission and purpose
The MPFT digital mission statement and purpose are fundamental to ensuring staff alignment to a single vision for the Trust, its services and the people who use our services.
- MPFT Digital mission - Enhancing care through digital innovation
- MPFT Digital purpose - Through the successful delivery of technology, we improve the capability, capacity and efficiency of the organisation and its partners to provide high quality care.
The strategy for MPFT Digital is not exclusively about creating a better IT department - it is deliberately outward focussed and seeks to ensure that the people who use our services remain at the centre of everything we do.
MPFT Digital are instrumental in ensuring that the people who use our services receive the best health and care possible, and the mission and purpose ensure this is given a clear focus for all of our staff.
When adopted successfully, technology and digital innovation should be one of the key drivers and delivery mechanisms for the successful achievement of the Trust’s objectives and strategic aims.
Digital has to be seen as a key enabler to make life better for our communities, to empower our service users in taking control of their care and engage our workforce into providing the best possible quality of care.
Through successful co-design, implementation and adoption of the latest digital systems functionality, we can ensure:
- we are offering high quality services
- our use of resources is as innovative as possible
- we improve health & wellbeing
- our partnership working is fully connected and effective
- we enhance service provision
- MPFT is a fantastic place to work and organisation to receive care from
All too often, the technology in use within any organisation, not just MPFT, can be seen as a hindrance to ways of working.
Technology can be perceived to get in the way of our mission, it can affect our ability to live our values and maintain our behaviours. It is often seen to be too unreliable and slow to help us achieve our objectives, aims and mission.
"How can we improve co-production so that when we make systems and build systems it will improve adoption but absolutely reduce frustration for the people that use them? Consultation is really important."
Danny Hames, Head of Inclusion Services
The MPFT Digital Strategy and Transformation Plan cover all technology areas under the remit of the MPFT Digital team and the support of the Staffordshire and Shropshire Health Informatics Service (SSHIS) and other 3rd party suppliers.
These technologies and associated processes are essential for the successful operations of MPFT.
Throughout the plan it will be made clear how MPFT Digital are planning on facing the technology challenges and negative perceptions head-on over the next five years, ensuring that technology becomes a driver for better delivery of care and a means of our service users becoming more connected with their care.
In addition, it is important to note the values described within the Care Quality Commission (CQC) standards; Safe, Caring, Effective, Responsive and Well-Led apply not only to the Trust’s strategy to provide high quality services, but equally apply to all digital services.
As with the CQC, the impact of digital on patient outcomes is front and centre of our focus.
Our services and staff also operate with full alignment to the Trust Values and those at the core of the NHS Constitution.
TRUST - Our Digital Offer
The digital offer we want to create and maintain will build TRUST.
From our digital engagement exercise with service users, carers, staff and partners, we know that our digital offer is on a continual service improvement journey, and there is still a significant way to go over the next 5 years before our digital offer is consistently where we all want it to be.
Trusted digital services
Trust that we have the needs of service users as the ultimate priority in everything we do.
Trust that we are empathetic and take the time to talk and listen, to collaborate on problem solving and innovation, with a singular shared ambition to enhance care.
This trust will be backed by open communication, a service that is honest, humble and authentic.
Responsive approaches
Ensuring a responsive approach across all transformation schemes, service delivery processes and ongoing service user and staff engagement.
Technology will be co-designed and implemented that is secure, safe and effective.
We will adapt to change, ensuring appropriate governance and decision-making supports transformation and does not hinder it.
Understanding our services
We will take the time to understand our service processes and what our service users experience first-hand in their care journey.
We will understand how our systems are accessed and used and where digital systems, processes and information can improve that experience.
Through meaningful service user and staff engagement and harnessing the use of data and information we will improve our understanding to make sure decisions are evidence-based.
Safety, confidence and quality
We will support adoption of our systems and improve their reliability, security and usability.
We will help develop digital confidence in service users, carers and staff and increase ability to use the digital systems, pathways and processes we co-design and implement together.
Quality is also key, we will have the same seamless digital experience from our personal lives with the NHS security and service support that is essential to ensure data safety and personal privacy.
Technology that is kept up to date
From the equipment that is used by staff to the collaboration platforms, systems, information dashboards, servers, networks and wireless we rely upon to deliver our care services.
We will tackle digital inequality, looking to provide technology for service users and staff that may not have the personal means of access to use devices and technology for their care.
Digital principles
The MPFT Digital Strategy and Transformation Plan will be formed on a set of principles.
These digital principles shall underpin everything we do; from service delivery, to correspondence, training and digital innovation.
The principles are important to us because they will set expectations for our service users, carers, our staff as well as our “customers” and our partnerships.
We want to ensure that the culture of the workforce within MPFT Digital reflects the shared ambition for our vision, mission statement and purpose and that all staff know the importance of “TRUST - Our Digital Offer” and believe in the value it brings to improving the quality of our care.
Digital transformation requires change, and without a consistent and clear, supportive service approach, that co-designs the innovation and processes, the pace of change and the benefits of change are both at risk.
With aligned objectives underpinned by effective leadership and clear digital principles present in everything we do, our goals for our MPFT Digital Strategy and Transformation Plan can become a resounding and successful reality.
MPFT Digital Services will apply the following 7 principles in all activities.
- Meaningful engagement, communication, and co-design with services and service users
- Evidence based decision making
- Demonstrate value, safety, improvement, and a focus on enhancing care
- Learn from experience and partners, with appropriate governance to foster learning and provide assurance
- Authentic, supportive leadership with integrity that always lead by example with clear roles, responsibilities, and objectives at all levels
- A growth mindset and problem-solving approach to everything we do
- Training, support and accessible standards for all systems and everything we do
Trusted digital services. Trust that we have the needs of the service user as the ultimate priority in everything we do.
A digital services team that are empathetic and truly take the time to talk and listen, to collaborate on problem solving and innovation, with a singular shared ambition to enhance care.
We want to be trusted to provide and support solutions that will improve the care journey for service users, the working lives of staff and to ensure that there is trust that they will work.
This trust will be backed by open communication, a service that is honest, humble and authentic. We will declare and learn from mistakes when they are made to ensure continual service improvement and trust is always in place
Responsive Agile and Lean approaches to deliver. This responsive approach will be across all transformation schemes, service delivery processes and ongoing service user and staff engagement processes, all of which are fundamental to our digital offer.
Technology will be co-designed and implemented that is always secure, safe and effective and is implemented expeditiously to realise the benefits to the Trust as soon as is possible.
We will be adaptive to change, but fast in our response whilst ensuring appropriate governance and decision-making supports accelerated transformation, not hindering it.
In our Business as Usual (BAU) delivery, we will ensure we are not only proactive, but responsive when we are asked for support or for more information or to chase any outstanding requirements
Understanding what our service processes are, what we do, and what our service users experience first-hand in their care journey.
We need to understand how our systems are accessed and used and where digital systems, processes and information can improve or enhance that experience.
If we do not have a service user engagement focus, empathy and appreciation for the care pathways they experience and the required levels of information to aid understanding and enable informed decision making, we will not be able to fully co-author and co-design our new system offers and truly leverage the benefit of what our digital services can do for MPFT and our service users
Safety, quality and confidence for service users and staff in the digital systems they use.
There needs to be confidence by both service users and staff in the adoption of our systems, their reliability, security and usability, and confidence in their own skills and ability to use the digital systems, pathways and processes we co-design and implement together.
Quality is also key, we want the same seamless digital experience the majority of us benefit from in our personal lives with friends and family in our private digital use, but with the NHS security and service support that is essential to ensure data safety and personal privacy.
Our service users and staff deserve this experience and quality expectation to be met in the digital solutions we provide
Technology that is kept up to date and adequately maintained.
From the equipment that is used by staff to the collaboration platforms, systems, information dashboards, servers, networks and wireless we rely upon to deliver our care services.
We will ensure via our device refresh practices, imaging and systems update processes that we will never find ourselves operating on technology and versions of systems that are too old, reducing the risk of our service users and staff experiencing poor performance.
We will also tackle digital inequality, looking to provide technology offers for service users that may not have the access to use devices for their care