Service users / patients: what you can do to help?
  • Keeping your hands and body clean are especially important when you are in hospital. Where possible have a supply of your own toiletries, kept in a wash bag
  • Always wash your hands immediately before you eat a meal
  • Always wash your hands after using the toilet
  • If you are concerned that any area does not look clean, report this immediately to the nurse in charge of the ward
  • Always wear something on your feet when walking around in hospital. A comfortable pair of slippers is fine but make sure they have some grip on the soles.
  • If a member of staff needs to examine you or perform a procedure, ask if they have washed their hands or used an alcohol rub or gel
  • Please ask the nurse in charge before you bring in any food or drink for a relative
Infection Control Information for Visitors
  • If you have suffered diarrhoea or vomiting, or have had a cough, cold or flu, please stay away from the hospital until you have been free of symptoms for 48 hours. If in doubt call the ward for advice
  • Please cover up any open wounds or cuts
  • Use soap and water to wash your hands and alcohol rub before and after visiting. Hand gel is only effective on clean hands
  • We don't mind being asked if we have cleaned our hands properly.
  • Help keep the hospital clean by not bringing in lots of belongings that can clutter the area around beds. Please take away things that are not required.
  • Report any problems, such as litter or spillages to ward staff. Our ward managers and matrons are responsible for making sure wards are clean and hygienic. If you want to talk to the Matron responsible for the area you are being treated in or visiting, ask a member of staff.
Ask us for advice

If you have any concerns, please contact the infection prevention and control team on: 01889 571 837. We will do our best to find the answers for you.