Contents

The MPFT Digital Transformation Plan outlines how and when our digital strategy will be delivered. This journey is broken down into the following phases:

  • The Foundation Phase (Years 1-2)
  • The Process Phase (Years 2-3)
  • The Innovation Phase (Years 3-5)
  • The Digital Vision Phase (Year 5 Onwards)

Each year the MPFT Digital transformation plan will be updated to reflect the priorities outlined in the Trust’s Care Group business plans, Service User Feedback priorities and according to priorities set by the Trust Strategy, and National/Regional NHS strategies (NHSx, NHSI/E and NHSD).

MPFT Digital transformation plan journey so far

MPFT Digital achievements so far:

  • Consolidated Mental Health and Community Electronic Health Record, migrated to stable, secure, highly available cloud environment
  • Digitisation of inpatient areas with therapeutic eObservations and OxeHealth remote monitoring systems
  • Full deployment of Digital Video Consultation platforms across 150 services areas and over 55k video consultations in the first 12 months of use
  • Deployment of pilot tablet devices for remote access to records in the community
  • Creation of bespoke apps for digital consent and school immunisations
  • Creation of restoration BI dashboards Trust wide deployment
  • Active use and sharing with Staffordshire’s Integrated Care Record
  • Cloud migration for Exchange Online, SharePoint Online and MS Teams
  • Microsoft Teams deployed to all users
  • SMS appointment reminders and rescheduling
     

10 Priority deliverables

  • Service users, staff and guests have reliable network access across Trust areas with the right device for the right purpose
  • Internal knowledge management system and chatbot to reduce time wasted seeking information
  • Plans created for community and remote care monitoring systems deployment
  • System performance and reliability is improved with cloud hosting and offline access to systems where possible
  • Easier access to service information and care advice, offering more choice through booking, self-referral and online forms
  • Digital skills guides, videos and mentoring captured in an accessible “digital toolkit”, with non-digital means of interacting with our services where it is needed
  • Efficiency and quality improvements through configuration of system workflow features, alerting, task allocation, automation processes
  • Secure access to care plans via the NHS App for service users and carers
  • Information dashboards and population health information analysis developed
  • Service user and carer feedback approaches and opportunities enhanced
     

Our priority improvement areas and how they are achieved

  • Improved quality of care. Service users and staff connected to better wireless
  • Improved efficiency. Staff can find information faster using an internal knowledge base and chatbots
  • Improved understanding of community needs. Plans created for remote care monitoring systems
  • Improved performance and reliability. Apps and systems are always available and accessible offline through a move to the cloud
  • Improved choice and access. Websites updated with information, appointment bookings, self-referral and online forms
  • Improved digital skills. An accessible “digital toolkit” on our website with guides, videos and training
  • Improved staff efficiency. Paperless operations and digitised workflows including alerting and task allocation
  • Improved access to care plans. Our systems are securely connected to apps, for example, NHS App, helping our service users access their care records
  • Improved decision making. Information dashboards and population health analysis used across our services
  • Improved service user voice. More methods of collecting and reporting service user feedback across our services
  • Improved communications. Digital appointment letters and text messaging across our services with non digital options available
  • Improved community care. Remote care including wearable technology and e-therapeutic apps
  • Improved access to medicines. Service users can manage prescriptions electronically for faster access to medicines from supported pharmacies
  • Improved speed and safety of prescribing. Our Electronic Prescribing Medicines Administration (EPMA) system will be deployed across our services
  • Our service users and staff experience an NHS and social care that acts as one. Service user information follows their care journey
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