Quality_cqcFiveQuestions.pngThe CQC’s Core Quality Tests

At the everyday level, people generally have a very good understanding of what quality means, but when it comes to health and social care they often focus on different aspects of quality which can make it confusing.  At its simplest level, the quality of anything refers to a combination of at least these three things – something that:

  • Is safe
  • Does what it’s meant to effectively
  • Feels right

These are the minimum quality tests for things we buy as well as for services we receive and have been embedded in the Care Quality Commission’s regulatory frameworks for health and social care services which we are statutorily required to deliver on.  
They include all these three tests as well as two further ones:

  • They are delivered in a timely way
  • They are led well