Staffordshire & Stoke-on-Trent

The community dental service is providing urgent care only. 

Urgent care is for patients suffering from swelling, bleeding, trauma and anyone who has taken the maximum pain relief in 24 hours.

The dental advice line 0300 123 0981 is accepting calls, triaging and forwarding them for an appointment if required.

We are also able to do telephone and video calls to patients who require triaging from a dentist.

NHS England & NHS Improvement has issued a letter to all NHS trusts that details the changes that need to be made to community services to support the COVID-19 preparedness and response.

Our clinicians have reviewed everyone who is currently receiving one of these services and you will be contacted to explain what this means for your care.

Please be reassured that these actions are designed to ensure that we can continue to provide health and care services to those who need it most.

The Diabetes Services (Adults) team has added a range of COVID-19-related links and resources to its service web page. Click here to take you to the service page.

Inpatient service (Kinver Unit)

We are still delivering inpatient services across our 12 bedded inpatient unit. 

All new referrals for admissions will only be admitted if the patient is critical.

Outpatient service 

We are delivering significantly reduced services and all routine referrals/ assessments are suspended.

Urgent referrals are being triaged by telephone and all patients are being risk assessed with telephone support or monitoring of weight and blood chemistry being provided as necessary. 

Carer support groups have ceased, but additional telephone support will be offered if needed.

We are currently in the process of resurrecting our service within a COVID safe environment. Most service users will be able to access assessment and treatment via a virtual video link (One Consultation) and we are currently working through our backlog of referrals. Where necessary we will be able to meet service users face-to-face, but you will be required to wear a face mask, have your temperature taken and be COVID symptom free.

We hope to have our ‘virtual’ carers support group on line by the end of September, but we are available for your support via telephone Monday-Friday, 9am-5pm.

Thank you for your support and patience.

The Team are now operating a mixture of face to face and virtual or telephone appointments and reviews. We will be wearing a minimum of a face mask when visiting, unless the visit can be held outside. More PPE may need to be worn depending on the situation. We continue to support people to transition from inpatient wards to the community and our Experts by Experience and Peer Recovery Support worker are back in work and starting to see people either face to face or virtually/ via the telephone. As we are following regularly changing advice, this may need to alter at short notice and we will be in contact individually with everyone who is recieving care from our team.

Update regarding Visiting Arrangements April 2021

Our visiting protocol on all sites continues to be restricted and with the emergence of new variants we must still remain cautious. However, as the roadmap out of lockdown continues this will be continually reviewed. We are very happy to safely facilitate visits, but we also have a duty to keep our patients well.

If you are wishing to visit you will have to liaise with the appropriate ward to make the arrangements in advance. For such a visit to take place you will need to obtain a negative Covid test in the 72 hours before visiting, and produce a text message, email or photo to staff as evidence of a negative test result. You can have either a Lateral Flow test or the PCR to assure the clinical team on arrival.

We regret we can only facilitate one visitor at a time.

All visitors will be required to wear a fluid resistant mask (surgical mask) which we will provide. The Ward will provide appointment slots for your visit, The ward will let you know  what to expect when you see your loved one, and give practical advice about handwashing, social distancing (keeping 2 meters apart) and so on. We know this may be hard but it is important to protect all of our patients. If visits can be facilitated outside, this will be our preference.

Indoor visits will take place in a well-ventilated room, with windows and doors open where it is safe to do so, the room will only used by one patient and their visitor at a time, they will be subject to regular enhanced cleaning and ventilation between visits. Any areas used by visitors will be decontaminated after each visit and several times throughout the day.

If you are showing symptoms of coronavirus we ask you not to visit, even if these symptoms are mild or intermittent, due to the risk they pose to others. Where a face-to-face visit is not practical then we can support virtual visits which can be facilitated through the Microsoft Teams platform.

Where can I get a test done?

Staff will direct you to your local area test sites to secure an appropriate test. Alternatively it is easy to find the details of your local site on-line, when you attend they will be happy to test you if you explain it is for a hospital visit.

We regret we have limited supply of lateral flow tests and these are prioritised for MPFT staff so we cannot test you ourselves.

Child Visiting

We are pleased to let you know that we can now facilitate child visiting again. One child at a time will be allowed to visit accompanied by one adult. The child must wear a fluid resistant (surgical) face mask if they are over the age of 11. We would also recommend this for those children between the ages of 3-11 if they can tolerate it.

In very exceptional circumstances we will consider more than one child visiting at a time, but we will review this on an individual basis.

We will keep you updated when the situation changes and we can facilitate visits more easily.

Finally we want to wish you well at this difficult time, and thank you for the support you give to your loved ones and the staff.

The Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources for managing Coronavirus (COVID-19).

During this time Haywood Hospital’s Walk-in Centre will be able to provide these essential services. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.

You do not need an appointment to visit the Minor Injuries Unit.

Patients who have an eye emergency problem

If you have an eye emergency, call the Emergency Eye Clinic and speak to a specialist.

It is available on 01782 674300, Monday to Friday from 9am-7pm, Saturday from 9am-2pm and Sunday from 9am-12noon.

What does the walk-in centre offer?

A wide range of conditions can be treated including:

• Wounds
• Cuts and grazes
• Rashes
• Ear infections
• Sprains and strains
• Suspected fractures
• Bites and stings
• Minor head injuries
• Minor burns

When to go to A&E or call 999

You should attend A&E or call 999 for serious and life-threatening conditions such as:

• Severe bleeding
• Loss of consciousness
• Suspected strokes
• Chest pains or breathing difficulties. 

Opening hours

The Walk-in Centre is open from 7am-9.30pm every day.

Contact us

The Walk-in Centre is situated on the ground floor of the Haywood Hospital
High Lane
Burslem
Stoke-On-Trent
Staffordshire
ST6 7AG

Telephone: 01782 673500

More information

Onsite parking, including disabled parking is available.

Wheelchair access and disabled toilets are available.

This is service is only accepting urgent referrals for new patients, who will be offered a telephone consultation.

Learning Disability services are working differently during Coronavirus. To find out how the Learning Disability Teams are working click below

https://mpft2.franktesting.co.uk/service-users-carers/coronavirus-information/coronavirus-information-people-learning-disabilities

The Minor Injuries Unit at Leek Moorlands Hospital is currently open between the hours of 9am – 5pm.

The Minor Injuries Unit is a nurse led service which provides treatment for minor illness and injury including wounds needing stiches, rashes, ear infections, sprains and strain, suspected broken limbs, bites and stings, minor head injuries, minor burns, sore throats and foreign bodies in the eye.

X-Ray facilities are open to appointments for outpatients and GP patients only and provided from:

• Monday to Friday 08:30 to 12:30 and 13:30 to 16:50 

The X-Ray facilities are not available at the weekends or on Bank Holidays.

The Liaison and Diversion service is operational within custody suites in line with government Coronavirus guidance.

Liaison and Diversion Outreach staff will offer telephone support when the individual concerned is released into the community, and face to face contacts where need is indicated and a risk assessment is completed.

The children’s offender health service is fully operational supporting children and their families in line with government guidance.

Please click on this link to view Coronavirus advice and information for patients from the Rheumatology Centre at Haywood Hospital.

Please note that IAPT services will be provided by telephone or online where possible.

Visit the Staffordshire and Stoke-on-Trent Wellbeing Service (IAPT) website by clicking here.

CAMHS East Staffordshire and West Staffordshire

The East Staffordshire and West Staffordshire CAMHS services are currently offering appointments virtually, with some face-to-face appointments being undertaken on a risk-based need.

CAMHS Early Years (South Staffordshire)

The service is currently offering appointments virtually, with some face-to-face appointments being undertaken where forumulation cannot be completed remotely or there is a risk-based need.

CAMHS Outreach (South Staffordshire)

Appointments to be virtual where possible and face-to-face where clinical and risk need indicate an agreed face to face appointment.

CAMHS Learning Disabilities (South Staffordshire)

The service is currently offering appointments virtually, with some face-to-face appointments being undertaken on a risk-based need.

Assessments and interventions are being provided either by telephone or online until further notice and the service will continue to contact families to notify them of appointments. A small number of appointments are being conducted face-to-face where clinically necessary.

The service has re-opened for face-to-face appointments, but with a limited capacity due to the ongoing Covid-19 situation. Appointments are therefore likely to be delayed. 

Information for referrers
Please continue to send referrals to our service. Patients will be placed on a waiting list and will receive an appointment in due course. If you feel the referral is urgent please let us know. Referrals can be emailed to:

• mpft.audioeast@nhs.net (East)
• thebridge.refsmpft@nhs.net (West)

Information for parents
If you are awaiting an Audiology appointment and are concerned regarding your child’s hearing, we are able to offer some advice via email. Please email:

• mpft.audioeast@nhs.net (East, based in Lichfield)
• thebridge.refsmpft@nhs.net (West, based in Stafford)

Initial and follow up appointments are being offered via telephone.  

The service is currently providing appointments virtually, with face-to-face appointments being undertaken where where forumulation cannot be completed remotely or there is a risk based need.  

Open access well baby clinics, groups and drop-ins remain closed however all areas are now offering appointed baby clinics. Your local Hub is available for advice and support:

Staffordshire

East Hub (covering East Staffs, Cannock, Lichfield, Rugeley & Tamworth)

• Telephone - 0300 303 3924

West Hub (covering Moorlands, Newcastle, Seisdon, Stafford & Stone)

• Telephone - 0300 303 3923

Chat Health text messaging service (Staffordshire)

• Parents/carers text 07520 615722
• For young people living in Staffordshire, text 07520 615721
• Baby and parent contacts at new birth, 6-8 weeks, 1 and 2 years are being offered, these are a mixture of face to face and telephone.

Stoke-on-Trent

School Nursing

• The service is now offering school based drop-ins, and is available to support parents and young people where required

Chat Health text messaging service (Stoke-on-Trent)

• For young people living in Stoke-on-Trent, text 07520 615723   

Our Health 5-19 Hub - 0300 124 0362

Health Visiting (Stoke-on-Trent)

• Appointed baby clinics, virtual breastfeeding, baby massage and Baby Steps groups are available. Baby and parent contacts at new birth, 6-8 weeks, 1 and 2 years are being offered, these are a mixture of face to face and telephone.
• For any advice or concerns please contact the 0-5 Hub - 0300 303 3298

Community Paediatric Services

This service is currently providing continuation of appointments for initial health assessments, child protection medicals and medication reviews.

Non-medication reviews and initial assessments are being delivered virtually with some face-to-face appointments as required.

Paediatric Physiotherapy Service

Initial and follow up appointments are currently being mostly offered virtually and via telephone. Some face-to-face appointments are also being offered as required.

Paediatric Speech and Language Therapy Service

This service is currently providing dysphagia assessment and intervention. Communication assessment and intervention is being offered virtually with some face-to-face appointments being offered as required.

Paediatric Occupational Therapy Service

Appointments are being offered virtually with some face-to-face appointments as necessary.

Appointments are currently being offered virtually with some face-to-face appointments being undertaken.

Initial and follow up appointments are currently being offered via telephone.  

The School Aged Immunisation Service will be beginning this year’s adolescent programme in January 2021. Due to the Covid-19 outbreak, schools were temporarily closed between March-June which meant the team were unable to complete all routine adolescent vaccinations in secondary education establishments. These routine vaccinations were: Diphtheria, Tetanus and Polio (DTP), Meningitis ACWY, Human Papilloma Virus (HPV) and Measles, Mumps and Rubella (MMR).

During June-August 2020, prior to the flu vaccination programme commencing, the team offered as many of these outstanding vaccinations as possible in various school and clinic settings across Staffordshire and Stoke-on-Trent. The team are now planning catch up sessions alongside the routine cohorts within the school setting which will run from January-August 2021.

The proposed schedule for this to take place is as follows:

• Year 8 – HPV and MMR if required
• Year 9 are to be offered Diphtheria, Tetanus and Polio and Meningitis as per normal schedule alongside missed HPV/ MMR
• Year 10/Year11 are to be offered any missing vaccinations - Diphtheria, Tetanus and Polio, Meningitis ACWY, HPV and MMR